Amar Ujala Bureau, New Delhi.
Updated Sat, 26 Dec 2020 04:39 AM IST
Important decision of National Consumer Commission ………
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The commission has said in its decision that customers have the right to know before purchase that they will be charged extra in the name of carry bag. Customers have the right to know the secret instructions and the price of the carry bag before purchase. The commission has said these things while dismissing an appeal filed by the famous retail outlet Big Bazaar.
In fact, the practice of Big Bazaar accepting Rs 18 from customers as a carry bag at the payment counter was challenged by a man in a consumer court.
The complainant said that it is wrong to charge extra for carry bags from customers without prior notice or information. First the district consumer court and later the state consumer court also called Big Bazaar to charge extra money for carry bags as an unaffordable trade practice.
The Consumer Forum had asked Big Bazaar not only to return the money for the carry bag to the complainant, but also to pay a fine. The order of the State Consumer Commission was challenged by the National Consumer Commission by Big Bazaar.
Big Bazaar was collecting carry bags from customers without notice
The Commission found that in the past Big Bazaar used to provide polyethylene carry bags to customers for free. Later, he started giving a carry bag of clothes and for this he started collecting extra money from customers. There was no notice in the outlet for this.
Customers are not given prior information, instead they were informed about taking extra amount for carry bag after going to the payment counter. The Commission found that doing so is forcibly imposing additional fees on customers. The Commission has described it as arbitrary.